London: 0203 915 6707
Bournemouth: 01202 879353
Kent: 01634 365822

Welcome To Reliable Removals

Our expert removals team offer reliable removals and storage services across the UK and Internationally

Reliable Removals is A Multi Award Winning Removals & Storage company which was founded in 1993 and has been a family run business from the beginning. We pride ourselves on our core values of providing a personal, flexible and above all, a reliable quality service.



Call us today to arrange a free, no-obligation survey

Kent Removals Office : 
Medway Removals : 01634-365-822
Maidstone Removals : 01622-419-639
Swale Removals : 01795-250-035
Gravesend Removals : 01474-230-013

London Removals Office : 
South West London Removals :  0203-915-6707

Essex Removals Office : 
Essex Removals :  01268-646064

Dorset Removals Office : 
Bournemouth Removals :  01202-879-353

Kent Removals : 
Medway Removals : 01634-365-822
Maidstone Removals : 01622-419-639
Swale Removals : 01795-250-035
Gravesend Removals : 01474-230-013

London Removals : 
South West London Removals :  0203-915-6707

Essex Removals : 
Essex Removals :  01268-646064

Dorset Removals : 
Bournemouth Removals :  01202-879-353

Kent Removals : 
Medway  : 01634-365-822
Maidstone : 01622-419-639
Swale : 01795-250-035
Gravesend : 01474-230-013

London Removals : 
South West London :  0203-915-6707

Essex Removals : 
Essex :  01268-646064

Dorset Removals : 
Bournemouth :  01202-879-353



Reliable Removals & Storage

A Personal, Flexible and Quality Removals & Storage Service

Reliable Removals is a multi award winning Removals and Storage company which was founded in 1993 and has been a family run business from the beginning. Our company prides itself on our core values of providing a personal, flexible and above all, a reliable quality removals service.

Whether you are moving home, office, locally, nationally or internationally, we know and appreciate that no two moves are ever the same.

The Reliable removals team understand how stressful moving can be, so we have spent years perfecting our service to help remove the stress of moving. We are the movers, not you, so packing up and moving your possessions should be the last thing on your mind.

Our pledge to you: you will receive a personal service, your possessions will be handled with love and, if you find a better price, we’ll match it!

We offer a range of different removals services that go above and beyond the normal removals companies’ services.

Packing Service
We offer a full and partial packing service. Whether you want to hand us your keys and go for a day out, or whether you have run out of time and need some help – we are here.

Packaging Materials
We offer a full range of packaging materials, not to make us money, but to save YOU money. We are cheaper than most and will drop them off at your property when you would like.

Storage Solutions
We can store your belongings safely, until you need them, and bring them to you when you do.

Dismantle / Re-Assembling
if you need anything dismantling and reassembling, we can do it. Beds, wardrobes, other furniture! We carefully dismantle, wrap, and reassemble your items so you don’t have to.

We can clear any unwanted household or garden items

Cleaning Service
We offer a full cleaning service, be it for your new or old property. We provide end of Tenancy documentation too.

Confidential Shredding
Reliable Confidential Shredding can make sure all your sensitive and confidential material and data is permanently and securely destroyed, tailoring a destruction schedule to your specific needs.

Extensive Removals Coverage:
Our removals service covers Kent, Dorset, Bournemouth, London, Essex, Gravesend, Maidstone, Medway, Swale.


Why choose us?


Moving homes since 1993


We protect your possessions


National Guild of Removers & Storers members.


As a family owned business, we value customer.


Ensuring we meet your requirements


NO hidden extras. No overtime charges.

Reliable Removal Vans

Excellent vehicles that wont break down during a move.

Storage Services

Need somewhere to store items? We have you covered.

Why choose us?


Moving homes since 1993


We protect your possessions


National Guild members adhering to strict quality standards


As a family owned business, we value our customers

Reliable Removal Vans

Excellent vehicles that wont break down during a move


NO hidden extras. No overtime charges.


Ensuring we meet your requirements

Storage Services

Need somewhere to store items? We have you covered

Don’t just Trust what we say


Brilliant! Would highly recommend Reliable Removals, the whole team from start to finish have been excellent.

– Mr Woodhams, Kent

It has been a brilliant experience. The team could not have been better or kinder

– Mr & Mrs Thompson, Maidstone

An excellent service, no stress at all, very polite and understanding

– Mrs Thompson, Essex

Super quick and super easy. I was moving from the UK to the US and Reliable Removals moved everything I needed without anything getting damaged

I recently upgraded to a bigger office, and I was worried about the whole moving process but then I found reliable removals and they moved everything from my old to new office very efficiently

– London


Removals Service for:

London Removals

Our London Removals Service covers:
Barking and Dagenham
City of Westminster
Greater London
Hammersmith and Fulham
Kensington and Chelsea
Kingston upon Thames
Richmond upon Thames
Tower Hamlets
Waltham Forest

Call us and get a free London removals quote:  0203-915-6707

Essex Removals

Our Essex Removals Service covers:
& Surrounding Essex areas

Call us and get a free Essex removals quote: 01268-646064

Kent Removals

Our Kent Removals Service covers:
Dunton Green
Herne Bay
New Ash Green
New Romney
Old Bexley
Sutton Valence
Tunbridge Wells

Call us and get a free Kent removals quote:
Gravesend : 01474-230-013
Kent : 01634-365-822
Maidstone : 01622-419-639

Medway Removals

Our Medway Removals Service covers:

Call us and get a free Medway removals quote: 01634-365-822

Swale Removals

Our Swale Removals Service covers:

Call us and get a free Swale removals quote: 01795-250-035

Dorset Removals

Our Dorset Removals Service covers:

Call us and get a free Dorset and Bournemouth removals quote: 01202-879-353

Removals & Storage Services Across:

Our Pre-move survey FAQs

What is a pre-move Survey?

It is advisable to get different quotes or research prices for relocating to any destination, this is done by arranging a pre-move survey.

A pre-move survey is often a free service provided by removals companies to asses your property, belongings, location and scale of your move. The pre-move survey is conducted by a surveyor who will walk through your property noting the number and size of rooms along with the items you wish to move. Usually the surveys are conducted 3-4 weeks prior to your moving date and take roughly 30 minutes depending on the size of your property.

A pre-move survey is the most accurate means of getting a quote and ensuring the correct infrastructure is in place for your moving date.

What is the purpose of a pre-move survey?

Moving is a unique experience however the key factors to consider when moving are always consistent: what needs to be moved, what you need from your mover and what the specifications of the move locations are. These are all key bits of information that your removals team must know before the removal date to enable an accurate quote for the pre-move survey.

If this information is not provided it can be difficult to estimate the number of removal men that will be required, how many vehicles will be necessary and what specialist equipment will be needed to conduct an efficient removal process. The best way to obtain this information is for a team member to meet you in your home and conduct a pre-move survey, it’ll be beneficial for you financially and save you any unnecessary stress during your move.

Why is a pre-move survey so important?

1. A pre-move survey is an opportunity for you to communicate with your removals company. Good communication between both parties minimises any chances of problems pre, post and during the move.

2. It is a great opportunity for the removals company to assess the logistics and predict any potential areas that could cause problems. The pre-move survey will hopefully minimise any challenges that may arise during your move by ensuring we are equipped to deal with them prior to the removal date.

3. A pre-move survey is the most reliable and accurate way of getting a quote. It provides you with an opportunity to ask your removals company any questions you may want answered before the removal date. We can outline the moving process face-to-face and help to assist and advise you on any queries you may have.

4. It gives the removals company an opportunity to establish how many loaders will be required, what equipment might be necessary and how many vehicles will be needed to move your goods.

…The importance of a pre-move survey should not be underestimated!

What happens when a removals company comes to survey my home?

The pre-move survey is conducted by one of our surveyors. Our surveyor collates all the information needed to make your move as stress-free as possible by clarifying concerns and highlighting any areas that may need to be addressed prior to the move.

During your pre-move survey our surveyor will guide you through an inventory of your items you wish to move. The surveyor will go through your home, room at a time, including any external buildings/storage units to ensure that no items are missed. If we are unable to move any of your items due to loading difficulties e.g. lawn mowers with fuel tanks our surveyor will let you know and advise you on any modifications that can be made that will enable us to load your items. If this is not possible our surveyor will help advice on and arrange alternative services for the items in question.

Our surveyor will also assess any parking/access points that will be used during your move and asses if any specialist packing is required.

How much does a pre-move survey cost?

At reliable removals we don’t charge any additional fees for the pre-move survey. We believe it’s fundamental to the smooth running of the removal and moving process!

How long does a pre-move survey take?

It depends… the time taken to conduct a pre-move survey is dependent on the size of your property and the contents within it. Typically, a pre-move survey takes 30 minutes however larger properties will take longer.

When should you schedule your pre-move survey?

When you know when you’re moving and what you want to move we recommend scheduling the pre-move survey asap! This information normally becomes clear right after you purchase or sell your home, ideally the pre-move survey should be conducted 3-4 weeks prior to your move.

How to prepare for and what you need to know prior to the pre-move survey

How to prepare…

Don’t worry – our surveyor will do most of the work. Information on the number of rooms in your home and what needs to be moved should be provided prior to or during the pre-move survey. We also recommend you ensure any lofts or outdoor storage buildings are easy to access and set up before our surveyor arrives.

What you need to know…

1. What items are being moved
2. Whether you want to move anything yourself, if so what items
3. Are you doing any of the packing yourself? If so, what are you packing and what are the removals team packing

What questions will you be asked?

Each move is unique and some questions will depend on your situation, personal priorities and home. However, there are some questions that come up more frequently than others during your pre-move survey…

1. Accessibility. During your pre-move survey the accessibility of your property and belongings is something that will inevitably be discussed. There are several factors that come into the melting pot when moving, theses include: parking, limited access, obstacles and any stairs or lifts that could increase the time or diversity of equipment required.

2. Budget. This is a common and necessary topic for discussion. Removals companies are likely to ask about your budget when conducting the pre-move survey to ensure you get the best deal for your money.

3. Number of rooms. An integral part of the pre-move survey is establishing the size of the property and task at hand. The number of rooms in your property gives us a rough idea of the properties size. We also ask for you to include any details of additional spaces e.g. lofts, cellars and any garden buildings.

4. Specialist removal services. This concerns any special requirements that may involve the dismantling or reassembling of specific devices, any cleaning that might be necessary or the disposal of confidential papers.

5. Special items. This includes any items that may be difficult to maneuver or have special sentiment to you. Items that may be of concern include antiques, glass tables, large objects, antiques, pianos, fragile and/or precious items and any garden furnishings. Providing this information during the pre-move survey ensures that any necessary measures or precautions will be taken to minimise the possibility of hic-ups during the move.

6. Special requirements. You will be asked if you’re aware of any special requirements, this may include the presence of elderly relatives, personal disabilities, young children or pets. Knowledge of special requirements will enable our removals team to cater to your specific circumstances.

Questions to ask the surveyor...

We recommend putting together a list of questions prior to your pre-move survey. There are no questions off limit… well within reason! Ask anything that you think may enable your move to go as smoothly and stress-free as possible. Amendments to specific details regarding your move can be changed post pre-move survey and prior to your moving date but these queries must be communicated so don’t hesitate to contact your removals team if something comes up.

Some queries that come up will be unique to your circumstances however there are some generic questions we recommend asking…

– Is a full packing service provided?

– Are the packing materials provided for your move and are they included within the quoted price?

– If packing materials are provided do they have to be returned to the removals company after use, if so what is the timescale for this return?

– Are specialist boxes provided for fragile or heavy items such as TV’s and IT equipment?

– How do the removals company propose to move larger items out of the house? Are there any specific requirements or pricing implications for such objects?

– Are there any items that the removals company are unable to transport during the removal process?

– Will the removals company disconnect and reconnect your cooker, washing machine or other appliances?

– Will the removals company dismantle and reassemble your furniture?

– If you’re moving long-distance is this something your removals team are experienced with?

– How long has the company been established?

– What kind of insurance do the removal company offer? Does it offer a fair and adequate cover for sentimental, antique or precious items?

– Do the removals company have a membership with a professional body?

– Are there any circumstances whereby additional charges can be made, for instance, if you encounter a delay receiving the keys for your new home?

– Does the company have a cancellation policy and if so what does it involve?

– Does the company have storage facilities? We recommend asking this question even if you don’t plan on putting any of your possessions into storage as sometimes circumstances can change which may require you to use a storage facility. Knowing your removals company can help you with this will bring you peace of mind during the move.

– Make sure you know how and when payment is expected. Be cautious of companies that only accept payment in cash transactions.

– Find out if the removals company has any expectations from you prior to, post, or on your moving day

– Once a pre-move survey has been conducted be sure to discuss the inventory and cost. Once discussed and agreed ensure all information is provided and agreed to in writing.

At reliable removals we love it when you ask questions because we believe effective communication makes for a stress-free move. We have answered some of the most frequently asked questions on our FAQ house removals page but if you can’t find the answer your looking for please don’t hesitate to get in touch and contact us.